Americans are the customers, not the prisoners. Many corporations seem to have lost their way.

American, Southwest put off plans to serve alcohol after passenger disruptions, assault on board

    • Southwest Airlines says it’s delaying a planned return of alcohol sales on board.
    • The decision comes after one of its flight attendants was assaulted on board.
    • The FAA this week said incidents, some of them violent, against flight attendants have surged this year, even though passenger numbers are below normal levels.

American corporations seem to be following the federal government down a path that is increasingly disconnected from reality. Corporations like government are dependent on the American public and not the other way around.

On a Southwest flight recently, I found the instructions by a stewardess relating to masking to verge on rude and condescending. This is not the way to gain cooperation of a large group of people in a free country. The rise of unruly passengers seems to have a linear relationship to the rise in petty tyrant personalities from low-level people in a position of semi-authority. Push that saucy talk a little too far, and public cooperation will decrease. That is the point I think we have reached. Passengers on an airplane are customers. Treat them as such. If you don’t, expect push back.

Doug Santo